So an iPod Touch burst into flames, big deal? Of course!
And that’s what Apple seems to think too. So what do they do? They give the victims people involved, a gagging order.
The Times newspaper reports that a father and his 11-year old daughter received a letter from Apple stating that the company is willing to give a refund only if they will sign a settlement form and shut up about the incident. And the worst part? Apple can do a legal action against them if they didn’t keep the incident confidential.
Ken Stanborough from Liverpool and his daughter Ellie, explains that the device burst into flames after it was dropped. They then took the device back to Argos where they bought the iPod. Later on, they were contacted by Apple through a letter.
In the correspondence, the company denies any liability but offers a refund for the £162 ($275) iPod. In addition, the letter also states that Standborough is to agree that he “keep the terms and existence of this settlement agreement completely confidential” and breaches of confidentiality “may result in Apple seeking injunctive relief, damages and legal costs against the defaulting persons or parties.”
“I thought it was a very disturbing letter,” Stanborough told the Times. “They’re putting a life sentence on myself, my daughter and Ellie’s mum, not to say anything to anyone. If we inadvertently did say anything, no matter what, they would take litigation against us. I thought that was absolutely appalling. We didn’t ask for compensation, we just asked for our money back.”
An Apple spokesman told the Times that they cannot comment on the issue as they have yet to look at the damaged iPod.
We’ll just have to wait then, wont we? 😉