Earlier this week, Snap Inc. has responded to an online petition created by Snapchat users. The online petition was created at Change.org. Snapchat users filed the petition after they complained about the redesigned apps.

Snapchat users complained the recently updated app. To date, the online petition was signed by 1.2 million users. The petition is urging the company to reverse the app’s design while retaining some of the app’s new features.

Snapchat respons to users who signed online petition

To stem the tide of complaints, the company has officially released a statement om Wednesday. While Snap Inc. has recognized the petition, it maintained that it has no plans of going backwards.

Also, the company said that it is doings its best to make the app likeable for a wider audience. Snap stressed that the newly redesigned app could stand a better chance in the future.

This would virtually mean that your Snapchat friends would still be using the redesigned app with Discover content having a window to itself as well.

Snap’s official statement

Below is Snap’s official response to all its users who signed the online petition:

To Nic and all of the Snapchatters who signed this petition,

We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many.

By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most. The new Friends page will adapt to you and get smarter over time, reflecting who you’re most likely to be Snapping with at that moment. This same personalization is also true of the new Discover, which will adapt to you the more that you use it.

Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them. Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.

This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what’s ahead.

Team Snapchat