Symantec update caused Windows XP PCs to crash


Symantec admitted that a recent update to their antivirus software have caused some PCs to crash.

Symantec Endpoint Protection 12.1 antivirus software for businesses updated earlier this week and caused Windows XP-based PCs to repeatedly crash. The company revealed this on their website as they try to update their customers who have experienced the problem.

According to Orla Cox of Symantec, β€œOn July 11th, 2012 Symantec Security Response started receiving reports of customers experiencing blue screens after applying the July 11th revision 18 definitions. Machines may continue to blue screen after they reboot. This problem only appears to occur on Windows XP machines.”

Symantec said that they only learned about the problem last Wednesday night when they receive reports from irate customers. Symantec then issued a rollback of signatures the next day to resolve the issue.

One angry customer said, β€œThis whole episode is a joke, had the issue been a conflict with a random device driver then I could maybe slightly more sympathetic. But for it to conflict with its own Symantec related drivers and cause this issue is a total farce. Who tested it before release? Was it even tested?”

Did you experience the problem with your Symantec update?

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