Technologies Every Small Business Should Be Using

Businessman in big data management concept

When you run a small business, you typically don’t have many employees. Because of this, you have to be very judicious when assigning tasks and responsibilities to your select employees.

Luckily, instead of hiring many employees, you can use technology to help you get more work done efficiently.


When you have a small business, it is imperative for you to have an effective website. Having a website helps you reach many more potential customers than you would otherwise. A great website will help you reach potential customers around the world whose interests can help you grow your business. To make your website more user-friendly, you should have a live chatbox.

Because websites are live all of the time, you would need to have an employee manning the chatbox 24/7 to make it most effective. This could end up being very expensive, so you can use chatbots instead for much less money. Chatbots work by picking out keywords or phrases and giving preset answers. Make sure that you troubleshoot and create genuine, helpful answers.

Collect Payments

You should also be using technology to collect online payments. About 34% of businesses still use manual payment systems. Manual payment systems can bog down efficiency, be expensive to keep up, and may lead to human error.

Automating online payments can help you get things done faster and with less error. Make sure that you are using secure technology that will protect your customers’ credit card information.

Artificial Intelligence

When you use artificial intelligence, you can automatically update software without having to hire someone to do so. Another benefit of using artificial intelligence is that it can work all of the time, so you don’t have to spend actual work hours updating your software. Furthermore, once you program artificial intelligence, it will do exactly what you want it to do without needing additional training or reminders.

If you own a small business, you need to be savvy and efficient with your work. You don’t yet have the funds and means to make expensive mistakes, so it is best to save as much money as you can by using technology where you can. If you aren’t aware of how to use different technologies, you can look up tutorials or get help from a tech-savvy person. Even just hiring one person to man the technology you use can make using technology more streamlined and effective.

Did you enjoy reading this article? Here’s more to read. Why You Need the Right Hardware for Your Business to Function