Earlier this month, T-Mobile experienced a major outage that left customers unable to send/receive text messages. Now T-Mobile is faced yet again with a problem that will definitely add insult to the company’s already extensive injury.
A company spokesman confirmed that T-Mobile UK workers sold personal details about customer’s contracts to third parties. Competitors of the company bought the info (including customers’ end-of-contract dates) and then called customers – to offer them deals with the new operator – before their contracts expire.
The company already notified England’s Information Commission, saying that the activity was done without their knowledge.
Commissioner Christopher Graham told BBC his office will prosecute the individuals responsible.