Microsoft Will Replace Defective Surface Pro 4 Tablets
Microsoft agreed to replace Surface Pro 4’s with screen flickering that can not be patched. The company will just replace tablets of this model that are experiencing screen flickering that makes the gadgets unusable.
Surface Pro 4 Users’ Reactions
Microsoft has monitored that the annoying flickering issue has plagued numerous users. Some of them have resorted to very drastic and ill-advised solutions, like throwing their devices in the freezer.
The company discourages their Surface Pro 4 users from doing this. Microsoft advises their users to have their devices replaced by the company.
Microsoft’s Analysis And Solution To The Issue
The only thing they can do to address this issue is to request the affected users to request for a replacement within three years of the original date of purchase. They will only be receiving a refurbished unit, though, rather than a brand new one.
Anyone who paid Microsoft out of warranty repair fees to fix their flickering Surface Pro 4 can request for a refund. That could be a fairly hue amount as replacement screens generally ram at $450.
It can be noted though that the company took a long time to take action upon this issue. They acknowledged the problem in February 2018. This is a long time for premium devices to go without a solution to a serious issue.
Other Issues Of The Surface Pro 4
It seems that the flickering screen problem is not the only issue that the Surface Pro 4 has. Some owners claim they experienced sleep mode issues to batteries that will not hold a full charge due to firmware issues.
Thousands of users have allegedly experienced the issue. That is why they created a website called “Flickergate” to pressure the company into action.
Moat of the company’s devices are working perfectly. Only a few do not work as designed. But rest assured, Microsoft is doing everything to give its users the best.