Then there was the Apple iOS 6 Maps fiasco that Tim Cook had to publicly apologize for. It was simply one of the worst product launches they made, pitching an incomplete and buggy app as a “main feature” of the new OS. It was so bad; they had to actually point their users to download 3rd party mapping solutions.
Apple also had problems with user complaints with the new iPhone 5 black edition, which was found to be very easy to scratch despite its durable aluminum frame. The complaint was met with a rather lackluster reply from Apple, indicating it as a normal phenomenon for aluminum devices.
Now, the company faces another issue, which could impact people’s wallet more than the rest: excessive cellular data.
It would seem that the new iOS 6 had a data leak problem, where even if an iPhone was connected to a Wi-Fi network, the iPhone would still use the cellular data to connect to the internet. The issue seems to be localized to Verizon wireless iPhone 5, but some users of the iPhone 4 and 4S seem to be having data issues as well.
In theory, it would seem that the feature was not completely removed from the operating system and was left on by default. The way the feature works is, if the Wi-Fi connection is deemed to be weak or unusable, the device would instead use the cellular network for internet related services. Since the update apparently messed up the Wi-Fi driver of the iPhone, the feature detects the Wi-Fi connection, as unfit to for the task, and silently feeds on cellular data instead.
It would seem as if the feature was kept on by default, but since it was removed from the interface, there is no way to manually turn it off. If left alone, this could cause unexpected high data charges in customer’s bills at the end of the billing period. While Verizon’s version of the iPhone is the only confirmed carrier to have this issue, a minor amount of AT&T users claim to have the same issue on iOS 6.
Apple has elected to resolve the issue for Verizon by launching a “Carrier Settings” update. The update is expected to turn off whatever protocol is urging the phone to use cellular data even though the device is connected to a known working Wi-Fi network. This still does not address the current Wi-Fi instability that users are complaining about, but it is a quick fix to avoid huge bills for customers.
To restart, simply push and hold the “sleep” button and swipe the option that says “turn off”. Just turn it back on to see if the update is applied. To check the update, simply go back to the “about” page and look for the carrier version. It should read “Verizon 13.1”.
It looks like releasing the phone “unlocked” has inadvertently unlocked the plug for cellular data usage. Thankfully, this update puts a cork to that gaping hole. Users of other versions of the iPhone are encouraged to monitor their data consumption and report immediately if any irregularities are found.
Image sources: Apple.com, verizonwireless.com