Zappos, an online shoe and clothing shop based in Nevada, informed their customers to change their passwords after somebody was able to gain access to their server.
The company’s CEO Tony Hsieh said in a letter sent to its customers that, “names, email addresses, billing and shipping addresses, phone numbers, credit card numbers and scrambled passwords have been accessed illegally. He also added that, “critical credit card data and other payment data was not affected or accessed.”
The letter that was sent included a link and instructions for creating a new password. They letter also noted that if their passwords are the same to other sites, then they could also change their passwords there so as to avoid for these individuals to gain access to them.
“We’ve spent over 12 years building our reputation, brand, and trust with our customers. It’s painful to see us take so many steps back due to a single incident. I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed,” Hsieh added.